How to manage conflicts with third parties ?

face-to-face or online

7 hours

French

Maximum 12 participants

Course : open to all

Presentation

Conflict is a natural part of human relationships. It means that people may have disagreements or disputes. But conflict does not necessarily have to be negative. In fact, if managed constructively, it can even help people grow and learn. By "constructively managed," we mean that people can talk or work together to solve problems and find solutions that suit everyone. This requires communication, listening, and mutual understanding. In summary, conflict is not necessarily a problem, but rather an opportunity for growth and improvement in relationships.

Price : Contact us

Ref : MANCO01

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Who is the training for ?

Prerequisites:

None.
The training is open to anyone who has to manage conflicts with people external to their professional entity.

Target audience

Anyone working in contact with the public, regardless of their field of activity or level. It applies to both employees and managers.

Program

• Sharing of the most significant experiences lived
• Identifying learners’ expectations
• Differentiating conflict notions: from incivility to physical aggression
• Role-playing situations

• Identifying good and bad practices
• Role-playing exercises
• Analysis and communication on the organization’s conflict management policy
• Understanding the legal framework
• Personal and collective commitments

Questionnaire with multiple-choice questions and a few open-ended comments to be completed.

Learning objectives :

At the end of the training, learners will be able to manage a conflict with a third party by adopting the right posture, without putting themselves or their colleagues in danger.
They will learn how to handle these issues both individually and as a team, as they are increasingly common in our professional lives.

Key strengths :

✅ Better understand external tensions
✅ Develop effective individual and collective reflexes
✅ Master the legal framework and responsibilities

Assessment methods :

A questionnaire with multiple-choice questions and a few open-ended comments to be completed.

Training access procedures and timelines :

A very precise assessment will be carried out in order to identify the issues, understand the reality in the field, and therefore adapt the training as closely as possible to the identified needs.

Training organization :

Teaching team
Our goal is to help companies improve the skills of their employees and managers. We work in close collaboration with HR departments as well as management.

Teaching methods and tools

Training materials projected on screen
Theoretical presentations
Role-playing exercises
Serious games
Online access to training documents after the course

Monitoring and evaluation methods

Attendance sheets
Quizzes
Role-playing exercises
Training evaluation forms

Disability support :

We are committed to making our training accessible to anyone with a disability. In such cases, a preliminary meeting will systematically be organized between the disability advisor and the person concerned.

Useful links

Contact

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