How to manage internal conflicts ?

face-to-face or online

7 hours

French

Maximum 12 participants

Course : open to all

Presentation

Conflict is a natural part of human relationships. It means that people may have disagreements or disputes. But conflict does not necessarily have to be negative. In fact, if managed constructively, it can even help people grow and learn. By "constructively managed," we mean that people can talk or work together to solve problems and find solutions that suit everyone. This requires communication, listening, and mutual understanding. In summary, conflict is not necessarily a problem, but rather an opportunity for growth and improvement in relationships.

Price : Contact us

Ref : MANCO02

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Who is the training for ?

Prerequisites:

None.
The training is open to anyone who has to manage conflicts with people within their professional entity.

Target audience

Anyone working within a company, regardless of their position, since interpersonal relationships affect everyone. However, the training will be adapted to the learners’ profiles, whether HR, employees, or managers, so that it meets their specific issues.

Program

• Sharing of the most significant lived experiences
• Identifying learners’ expectations
• Differentiating the various notions of conflict: interpersonal, hierarchical, organizational

• Identifying good and bad practices through a serious game
• Presentation of 5 methods
• Role-playing exercises

• Presentation and distinction between HR and legal frameworks
• Sharing on the company’s internal policy
• Identifying potential shortcomings

• Key takeaways
• Personal and collective commitment to improving internal practices
• Summative assessment via a quiz and the development of a personal action plan

Learning objectives :

Learning outcomes
At the end of the training, learners will be able to manage a conflict constructively, with respect for everyone and in compliance with applicable rules. We will see which posture to adopt in order not to put oneself or colleagues at risk. You will learn to handle these increasingly common issues both individually and as a team in today’s professional environment.

Key strengths :

✅ Identify the real sources of conflict
✅ Adopt the right postures and techniques
✅ Act within a safe and regulated framework

Assessment methods :

– Attendance sheets
– Quizzes
– Role-playing exercises
– Training evaluation forms

Training access procedures and timelines :

A very precise assessment will be carried out in order to identify the issues, understand the reality in the field, and therefore adapt the training as closely as possible to the identified needs.

Training organization :

Teaching team
Our goal is to help companies improve the skills of their employees and managers. We work in close collaboration with HR departments as well as management.

Teaching methods and tools

Training materials projected on screen
Theoretical presentations
Role-playing exercises
Serious games
Online access to training documents after the course

Disability support :

We are committed to making our training accessible to anyone with a disability. In such cases, a preliminary meeting will systematically be organized between the disability advisor and the person concerned.

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